Telecom Service Management

URS’s concentrates on supporting the complete service lifecycle from service inception through implementation of service fulfillment and assurance processes. As a result of this approach, we enable you to increase efficiency in the delivery of convergent services and in assuring their high quality.

Service Management

  1. URS Next Generation Service Fulfillment is aimed at managing convergent services as well as content-based services delivered by partners; it is also suitable for services delivered on multi-technology or multi-vendor networks.
  2. URS Next Generation Service Fulfillment helps monitoring sophisticated services, finding the root causes of problems and controlling service assurance levels from one central application.
  3. URS Customer Experience Management provides insight into customer aspects of service management, playing the overarching role for service monitoring, SQM and fulfillment metrics.
  4. URS Service Monitoring enables monitoring of complex services implemented over various network technologies and management domains by translating FM alarms into (customer) service alarms.
  5. URS Next Generation Service Fulfillment helps monitoring sophisticated services, finding the root causes of problems and controlling service assurance levels from one central application.
  6. URS Service Quality Management (SQM) enables monitoring of service quality by leveraging the translation of resource centric KPIs into customer service centric KQI based on service inventory and service catalog data and TMF: CFS-RFS-R model.
  7. URS SLA Monitoring helps monitoring sophisticated services, finding the root causes of problems and controlling service assurance levels from one central application.
  8. URS Service Inventory enables managing the network from a service perspective supporting both fulfillment and assurance processes.