OSS/BSS software solutions and professional services enable network, service and customer agility and support operators during every phase of the customer lifecycle. With agile, efficient operations and solutions the unexpected can be embraced. Now more than ever, Communication Service Providers need to work on their customer relationships. As customers are becoming more demanding and their usual habits in the way they communicate and use their mobile devices are evolving, service providers need to rethink their Customer Management Processes and optimize them. This has been possible due to our end-to-end portfolio of products designed to streamline the crucial areas of a telecom business.
IT leaders need a solution which can reliably manage organization's IT services, provide them regular updates, help cut IT 'run costs' and enable them to focus more on strategic IT change topics. Our Managed Services offerings cover complete ecosystem of Communication Service Providers (CSPs). We offer end-to-end services at all the layers of CSP ecosystem – Business Process Layer, Application Layer, Infrastructure Layer & Network Layer. We bring cross-domain IT expertise and an in-depth understanding of the challenges and opportunities facing operators today. It’s all about creating the best experience – for you, your staff, and your customers. We bring our telecom expertise straight to your IT environment, delivering the highest possible reliability and availability.
As time-to-market becomes an ever-stronger market differentiator, service providers feel the pressure to launch, deliver and retire services and service bundles quickly and effectively. And since a telecom operator often has thousands of products created, managed and offered by multiple departments, managing the product portfolio may become very complex and ineffective. On top of that as telecom services converge and evolve towards product bundles, their definitions consist of many different elements including price, target group, distribution channel and offer validity time. This drawback grows even greater, as product lifetimes get shorter (e.g. promotions / personalized prices) and the number of product variations keeps growing. This is why URS Product Catalog Management proposes switching to a product-catalog centric architecture.
Customer experience (CE) has become the main battleground for communication service providers (CSPs) and a concept that defines today’s BSS/OSS systems. The obstacles may result from the fact that network operation departments have been traditionally more focused on the network infrastructure than on the customer.
The traditional network / resource perspective, typical for fault and performance management systems, needs to be shifted. Service providers need to start looking at the network from the viewpoint of the quality of services delivered to the end customer.
Tuning the network to match the requirements of the business layer is not an easy task. While constant network upgrades and never-ending investments can bring demands from network performance customers, these processes need to be optimized in order to minimize required expenses and maximize the return on investment. In the area of Resource Management URS offers a pre-integrated solution that enables integrated, umbrella management of network resources and operations. The solution allows defining, managing, automating and optimizing network and service processes according to business and technical rules.
From wholesale billing, through interconnect settlements, to revenue sharing URS helps you make the most of your business partner relations. With our dedicated set of tools you will be able to handle any service type (including voice, data, premium, content), in any business model (including enabling, reselling, wholesale), for any kind of relationship with national and multi-national partners.