Managed Services

Technology is seen as a key driver for Innovation and often CIOs/CTOs face difficulty to catch-up on technology with ever-changing business needs. Business leaders wants more focus on core competency and look forward to partner with specialists for support functions like Information Technology, Contact Center, Payroll, HR Operations etc. We have skilled resource pool, technology know-how, robust processes & unique delivery model to manage technology operations. Our Managed Services model is a non-invasive approach to outsourcing, providing skills and competencies, with support tailored to customer requirements and the flexibility to implement and manage key projects as part of ongoing operations.

IT Managed Services

IT leaders need a solution which can reliably manage organization's IT services, provide them regular updates, help cut IT 'run costs' and enable them to focus more on strategic IT change topics. Our Managed Services offerings cover complete ecosystem of Communication Service Providers (CSPs). We offer end-to-end services at all the layers of CSP ecosystem – Business Process Layer, Application Layer, Infrastructure Layer & Network Layer. We bring cross-domain IT expertise and an in-depth understanding of the challenges and opportunities facing operators today. It’s all about creating the best experience – for you, your staff, and your customers. We bring our telecom expertise straight to your IT environment, delivering the highest possible reliability and availability.

Telecom Managed Services

In the Networked Society, people depend on networks to help them connect with each other and improve their lives and businesses. In this new world, operators are under pressure to maintain quality of service, differentiate them from the competition and promote end-user loyalty. Operators can meet these challenges by entering into managed services partnerships with experts that assume responsibility for activities such as designing, building, operating and managing day-to-day network operations. Our experience-centric managed services model, meanwhile, aligns service delivery with the operator’s strategic and business objectives, securing a customer experience-centric operation that proactively drives business innovation. Finally, our sharing models, such as the wholesale network sharing model, are focused on structural efficiency and enabling new business models, giving operators maximum flexibility. The Network Managed Services offerings include all activities we would typically perform running a telecom network, for instance:

  • Management of end-customer problems
  • Corrective and preventive field maintenance
  • Ensure performance is maintained at or above agreed quality levels
  • Management of changes to the network and Installation and upgrades of equipment
  • Day-to-day operation and management of the entire network infrastructure