Customer Experience Management

URS Customer experience administration (URS CEM) is the procedure that organizations use to supervise and track all connections with a client amid the length of time of their relationship. This includes the procedure of building around the desiderata of individual customers.Organizations are understanding that building awe-inspiring shopper encounters is an capricious undertaking, including system, coordination of innovation, arranging plans of action, brand administration and CEO responsibility.

In Market

In a market where standing out from the crowd is crucial, and competition is extreme, it is more important than ever that carriers focus on ways to provide an outstanding level of service to their customers. Providing an excellent customer experience and predicting your customers’ needs, at all times should be at the center of all your business strategies. The world of communications has become a blizzard of choice with complex combinations of products, services and applications, the best way service providers can differentiate is by simplifying the customer experience. Service providers today are facing intense competitive challenges from other operators, over-the-top (OTT) players and device manufacturers. The only way service providers can retain and grow their customer base is by creating differentiation via a simplified customer experience across all assisted and unassisted channels.


provides insight into customer aspects of service management, playing the overarching role for service monitoring, SQM and fulfillment metrics. We can provide device-based and probe-based network monitoring services to measure network and customer experience. The services include deployment of probes, data gathering, analysis, mapping and performance reporting. URS approach is based on bridging the gap between OSS and BSS. This is realized by providing the CRM system with an insight into customer service quality by bringing an additional benefit of pro-activeness deriving from the ability to monitor the network and predict the impact of network faults on customer services.